SHIPPING & RETURNS

💳 PAYMENT BY CARD IN ADVANCE (ONLINE)

A very convenient payment method. After placing your order, you will be redirected to the secure GoPay payment gateway, where you can enter your card details. If the transaction is successfully authorized, the payment is processed instantly and we will ship your order no later than the next business day.
We support the 3D Secure security protocol.
Our staff do not have access to your card details — all transactions are handled securely by your bank.

📦 DELIVERY VIA WE|DO

Once your package is handed over to the courier, we will send you a tracking number.

WE|DO courier contact details:
📞 Phone: +420 246 092 912
🕒 Mon–Fri: 8:00 – 18:00
✉️ Email: info@wedo.cz

WE|DO Uloženka provides professional delivery and logistics services for online shops.

We offer delivery to:

WE|DO Uloženka pick-up points

partner networks such as Czech Post, DPD, Slovak Post

home delivery within the Czech Republic and Slovakia

With WE|DO, you get:
✅ one partner
✅ one system
✅ one billing
✅ one drop-off location
✅ all delivery methods at competitive rates

🔁 ORDER CANCELLATION & RETURNS

Can I return goods without giving a reason?
Yes, you can return any product within 14 days of receiving your order, without giving a reason.
Items must be unused, undamaged, and in their original packaging.

How to return a product?
Please send it by post to:
📍 Mobile Creative Solutions, s.r.o.
ul. Švehlova 3333/19
106 00 Prague, Czech Republic

Always include the invoice or receipt you received with your order.

How and when will I get my refund?
We aim to process refunds within 10 days of receiving the returned item.
Refunds are issued to your bank account, or in cash if returned in person.

What should I do if I want to return a product?
Please email us indicating that you wish to cancel the order and return the product. Include:

the invoice number

order date

your name and contact details

We will contact you with the next steps.